Terms of Service
The rules for businesses using Bizlivo and customers booking through it. Last updated 27 September 2026.
Using Bizlivo
Bizlivo provides website, booking, CRM, payment, review, analytics, and business management tools for service businesses. These terms apply to businesses that use Bizlivo and to customers who view or book through a Bizlivo-powered booking page. By using the platform you agree to these terms.
Bizlivo is a technology platform only
Bizlivo provides software. It does not provide, supervise, inspect, or endorse the services offered by any business on the platform, and it is not a party to the agreement between a business and its customer. Every booking is a contract directly between the customer and the business.
Business responsibilities
Each business is solely responsible for its services and their quality and safety; accurate service information, pricing, and taxes; staff availability and conduct; licences and permits; customer communication; and compliance with all applicable laws.
A business's own terms and privacy policy
A business may publish its own terms and privacy policy on its Bizlivo booking page. Those policies govern the relationship between that business and its customers, and the business alone is responsible for their content, legality, and enforcement. Bizlivo does not review, approve, or guarantee them. Where a business has published no policy of its own, these Bizlivo terms cover only your use of the platform, not the business's services. Bizlivo keeps a timestamped record of every change a business makes to its policies. Bizlivo may share that record with the parties involved, or with authorities when legally required, to show which version applied at a given time.
Disputes between customers and businesses
Any dispute about a booking or service must be resolved directly between the customer and the business. This includes service quality, delays, no-shows, cancellations, refunds, pricing, staff behaviour, injury, or damage to property. Bizlivo may share relevant booking records with both sides at its discretion, but it is not obliged to mediate and is not responsible for the outcome.
Payments, cancellations and refunds
Online payments are processed by third-party payment providers on the business's behalf. Cancellation and refund rules are set by the business, and refund requests must be made to the business. Bizlivo is not a bank or payment provider and does not hold customer funds. It is not responsible for a business's decision to grant or refuse a refund.
Plans, free trial and non-payment
Every Bizlivo plan, including Starter, is a paid plan. A new business may get a 14-day free trial. Before the trial ends, the business must choose a plan and pay to keep using Bizlivo. We send reminders by email and WhatsApp in the two days before the trial ends. If no plan is paid for when the trial ends, the business profile is temporarily blocked: the booking page is paused, the dashboard only allows choosing and paying for a plan, and existing bookings are kept. This also applies when a subscription is cancelled or ends, when a renewal payment still fails after the payment provider's retries, or when a prepaid period ends. After the block, the business has a 14-day payment grace period. Paying during this period restores the profile and all its data straight away, and the business can download its customer and booking data while blocked. If no payment is made by the end of the grace period, the profile is removed, upcoming bookings are cancelled and their customers are informed, and the data is permanently deleted 30 days later. Removed data cannot be recovered, and a business that wants to return must start again with a completely new profile.
Reviews and content
Customers are responsible for the reviews and content they post. Businesses are responsible for their listings, images, offers, and replies. Bizlivo may remove content that is unlawful, abusive, or misleading, but it does not verify what users post.
Limitation of liability
To the maximum extent permitted by law, Bizlivo is not liable for any loss arising from the services a business provides, from a dispute between a business and its customer, or from a business's own terms or privacy policy. Bizlivo is also not liable for any indirect or consequential loss. Bizlivo's total liability to a business under these terms is limited to the subscription fees that business paid in the three months before the claim.
Indemnity
Each business agrees to defend and compensate Bizlivo against any claim, loss, penalty, or expense arising from its services, its staff, its content, its own terms or privacy policy, its handling of customer data, or its breach of these terms or of any law.
Acceptable use
Businesses must not use Bizlivo for unlawful, misleading, abusive, or harmful activity. Accounts in violation may be suspended or terminated without notice.
Intellectual property
You retain ownership of your business content, images, and data. Bizlivo retains ownership of the platform, design, and technology.
Governing law
These terms are governed by the laws of India, and the courts at Jaipur, Rajasthan have exclusive jurisdiction.
Changes to terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated terms.
Contact
For questions about these terms, contact us at hello@bizlivo.in.